Refund policy

RETURN & REFUND POLICY

We want you to have a smooth shopping experience. Please read our return and refund policy carefully.

🔁 Return Policy

  • You can request a return within 3 days of receiving your order.
  • The product must be:
    • Unused and in original condition
    • In original packaging with tags (if applicable)
  • Returns are only accepted in case of:
    • Damaged product
    • Defective item
    • Wrong product delivered

❌ Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Used or damaged products (by customer)
  • Products without original packaging

💸 Refund Policy

  • Once your return is received and inspected, we will notify you.
  • If approved, your refund will be processed within 5–7 working days.

Refund Methods:

  • Bank Transfer
  • JazzCash / Easypaisa

🔄 Exchange Policy

  • Exchanges are only allowed for defective or damaged products.
  • You can request an exchange within 3 days of delivery.

🚚 Return Shipping

  • Customers may need to bear return shipping charges unless the product is damaged or incorrect.

📞 Need Help?

For return or refund requests, contact us:

📞 Usama: 0312-6120365
📞 Salman: 0327-8149038

💬 WhatsApp support available 24/7

⚠️ Important Notes

  • Make sure to provide order details and proof (images/video) when requesting a return.
  • We reserve the right to reject returns that do not meet our policy conditions.